Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherqwise closed. During this course, students will learn the secrets of communication pros, including building personal credibility, delivering positive and negetive feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negetive situations and more. Skills practise exercises are interactive, allowing students to practise what they have learned in a fun, high - energy environment "Comminunicating with tact, diplomacy, poise, and Finesse.
Course Objectives
At this programs conclusion students should be able to:
Explain four basic behavioral styles and how to adapt each.
Capitalize on personal style for more effective communication
Describe the impact of body language and voice tones on communication.
Explain the effective tools of office communication tools such as telephone and email.
Rephrase blunt language to acheive results without offending anyone.
List strategies for dealing with difficult behaviors.
Demonstrate how to deliver constructive feedback and how to positively disagree.
Develop an action plan to improve communication skills.
Prerequisites
Students are required to have had 5 credits towards English.
Course Track
What is Diplomacy? What makes some people good communicators
It's not what you say ...."Rephrasing for better relationships
Tools of the trade: Voicemail, Email, Memos and more
Difficult personalities and Difficult Situations : Dealing with the Challanging
Course Benefits
Upon course completion students will recieve 15 credits towards the Bachelors of Computer Information Systems Degree. Students will also learn Communicating with Tact, Diplomacy, Poise and Finesse: What to say and how to say it.
Course Duration
This course is completed in 1 quarter with 15 credit hours.
